The process
Five steps, the same for every client. You know what will happen, what it costs and who will see what before any work begins.
Consultation
A short, confidential conversation by phone or email. You tell us about the device and what you need; we explain what is realistic for that model, which service fits, the fixed price and the expected duration.
Appointment & intake
At our center, we confirm your identity and your right to the device, and you sign a written consent that sets out exactly what we will examine. The device is logged in with its make, model, serial number and condition, and stays in our custody until it is returned to you.
Analysis
The examination is carried out in our laboratory on a dedicated workstation that is never connected to the internet. Nothing on your device is deleted or altered. Most analyses are completed within one working day; you can wait at the center or come back for the handover.
Review
We go through the findings with you in person, in plain language: what was found, where it is kept on the device and what it means. Where you want something removed, we show you how, step by step.
Handover & erasure
You receive your device, the written report and, where files are recovered, those files on an encrypted drive. We then erase our working copies and confirm the erasure in writing. You hold the only copy.
What to bring
- The phone, charged if possible, with its charging cable.
- Its passcode. You will unlock the phone yourself in our presence.
- An identity document (ID card or passport).
- For an iPhone: its backup password, if one was ever set on a computer.
- For company devices: a written authorisation from the company.
Please don't reset the phone or delete anything before your appointment. Doing so can make recovery impossible.
Start with
a consultation.
No obligation. We'll tell you what's possible before you book an appointment.